Apple We are thrilled to announce that stopSuite is currently available in the App Store for both drivers and customer support reps! We have done rigorous testing on both Apple and Android devices and we are ready to hand it over to you for the final tests. Android The Android v3 is currently available for beta users only. Our plan is to launch v3 for all users starting March 1st 2026. You can join (or leave) our open beta program anytime by visiting the stopSuite listing in...
Address Page The first page of the sign-up form got a slight face-lift! The new form uses a cleaner layout, follows accessibility best practices, displays a new cart feature, and overall has improved readability. In addition, the "Next" button is now "Check Availability" which is more action-oriented: Package Pages Once a customer has entered an address in one of your service areas, the workflow will be the same. A few visual changes include: Trials will automatically...
Automated Paper Billing If you're ready to say goodbye to hand-stuffing paper bills, you can now automate the process! Paper invoices (actual physical mail) will be professionally printed and mailed on your behalf via standard mail ($1.25 per invoice) or first class mail ($1.45 per invoice). The pricing includes the invoice, envelope, and postage. You can set your preferences for when invoices are sent: either on the date the invoice is generated or a specific number of days...
New Inline List Views The service location module on the customer detail page has been redesigned to match our existing UI throughout the system. Features include: search by address or nickname filter by status (active, inactive, archived) toggle additional columns Optional columns that you enable will remain "sticky" based on your team user's selection and will display the same way on all other customer pages. For example, if you toggle on the city and service notes...
You might have noticed that the "Inspections" category on the lefthand menu has been renamed "Vehicles" with a new subcategory "Maintenance": The Maintenance subcategory is broken down into three sections: Tasks: these are recurring actions that need to be completed Task Types: these are similar to categories. You'll define each task type so your tasks stay organized. Think: oil changes, tire rotation, inspection, etc. Logs: this is a list of all the completed tasks How it...
Multiple Service Location Images That's right! You can now add up to five service images per service location. To add additional images, go to the service location page and scroll down to the new section titled Driver App Settings. Click the + Add Image button: Once you add an image, you'll see some new features: You can use the horizontal arrow to re-order the images. You can use the diagonal arrow to expand the image. You can add a caption to help provide additional...
Special Services Update We've added a new list view page for special services (Routes > Special Services). This page will allow you to view all special services that have been created, including historical records. Click the pencil icon next to the special service to view more info. In addition, we added an edit button next to the special service on the route detail page. We also added a notes field to the service skip: Sign-up Form Updates On the main sign-up form if you...
Send Images via Customer Chat If you have SMS mode Chat Enabled set up (Settings > Twilio Integration), you now have the ability to send an image via chat! You'll notice a new + button next to the text field where you can either upload a new image or view recent stop images for quick access: Adding an image to a customer chat is only available when sending an individual text. You cannot upload an image to a mass SMS message. And important to note, MMS messages cost slightly...
The dashboard of the driver app has been slightly updated! Today's Routes are always displayed and Upcoming and Past Routes now have their own collapsible module. You can preview the route by tapping on the route. This will show the start time, total time, progress, and service totals. It's also where you'll now click to launch the route. Today's routes will show the start time instead of the date. All past and future routes will show the date (instead of the time). Quick...
Choose Your Own Start Date! You can now offer your customers the ability to choose their subscription start date when signing up using the main sign up form! This feature can be helpful for customers who want to align service with a move date, end of another service contract, etc. To enable this feature, go to Settings > Registration > General. It's the last field on that page. You can choose from 1 month, 2 months, 3 months, or 4 months: If you enable this feature, the...
SMS Skip Policy Changes We've updated the SMS skip parameters to reduce confusion and improve service reliability. Customers can no longer reply "skip" to service reminders after midnight. Previously, these late skip requests would automatically apply to the customer's next scheduled service, which often caused confusion. Customers who text "skip" after midnight on their service day will receive this message: "It's too late to skip today's service. Please contact customer...
Service Area Directory We're excited to announce a new feature that can help drive more organic traffic to your website: a Service Area Directory ! What is it? An SEO-optimized directory that creates individual landing pages for each geographic area you serve. These pages help your business appear in local search results when potential customers search for services in their neighborhood. Why does it matter? Capture Local Searches: Rank for "[your service] + [city name]"...
Good news! Our new self-service off-site backup system is live and available to all superusers. The link is available in the main menu in your stopSuite environment (superusers only!) Downloadable Route CSVs Your routes are available for download from our off-site backups server. Every-time one of your routes is optimized (or preserved and optimized) a backup of that route will be created in the backups system. We also backup the last three days of routes every night so the...
Driver Tips You can now offer your customers the ability to tip their driver. Go to Settings > Customer Portal & Shop and scroll down to the Driver Tips section: Enabling this setting will populate additional options for how you want to manage driver tips. Tips via Customer Portal If you enable the Show tip link in portal, customers will be able to tip their driver in one of two ways: 1) Click the three dots then Tip Your Driver: 2) If the customer has a route that day, they...
Customer Advanced Payments You can now offer your customers the ability to make advanced payments toward their next invoice through the customer portal. Payments can be partial, the full amount, or more than the amount due on their next invoice. Payments will be applied as a credit to that customer's Stripe account. To enable this feature, go to Settings > Customer Portal & Shop: NOTE: There is an additional setting (in Settings > Customer Portal & Shop) to consider with...
Location Types Location Types are a simple way to categorize and sort your customer locations. For example, if you only want to email user's who manage a location with the type "Coffee Shop" you can now do this. Go to Customers > Customer Users, filter by location type, select all, and add to a direct email. It's that simple! To create Location Types, go to Customers > Location Types. To add a Location Type to a customer's location, click on a customer's Service Location...
Tiered Pricing You can now use Stripe’s tiered pricing! Instead of having a plan for each quantity of service, you can now have one plan that handles all available quantities. We hope this helps to simplify sign-up forms! To create a tiered plan, in stopSuite go to Services > Stripe Plans and click the + sign to create a new plan. Under Billing scheme, select Tiered (Flexible Quantity). You'll enter the maximum quantity that you want customers to be able to select (or leave...
You can now offer your customers the ability to change or cancel their subscriptions via the customer portal! Subscription Modifications This feature allows users to upgrade, downgrade, or add plans on their subscription. This feature does not provide the ability to remove/cancel any existing plans (read on below for more info on how to enable that feature). This feature can be enabled on the plan level, allowing you flexibility and control over what plans your customers can...
Recent Activity - Manage Customer Communication! We know many of you have been looking for a way to better track communication with customers, so we're excited to share the Recent Activity module! This section is located directly above the Service Location field on the customer detail page. You can expand the field to see ALL customer activity including: Messages from the portal Missed pickup reports Address change requests Cancellation requests SMS messages Voicemails Stop...
Portal Shop Products We've recently updated the look of the Portal shop products. It's a slight change but offers a cleaner look. We hope this improves readability and the overall experience for your customers! Before: After: PS. Did you know about the Options settings on the product level? This can be helpful if you have one product with different sizes, colors, or scents, for example. Instead of making a product for each size, etc., you can make one and add options! You...
Service Area Requirements on Custom Forms By default, custom forms do not restrict signups by address. You now have the ability to require customers signing up via a custom form to be in an active service area. To enable this feature, go to Customers > Custom Forms. Edit or create a new form and scroll midway down. There is a field to Require location in service area: If you decide to enable this field, you'll also need to enable the Require location field (directly above...
Search Customer Notes It's now possible to search the notes field on the customer detail page! Go to Customers > Customers and expand the filter. There's a field for Notes where you can type in words or phrases to search the database. Search Stripe Plans on the Package page You can copy a Stripe plan ID from a customer's detail page and paste it in the search bar on the Packages page (Services > Packages) to find the package associated with that plan. This can be especially...
New Beta Driver App Features Offline Mode - stopSuite will enter "offline mode" when it detects a loss of internet connection. While in offline mode, you can still submit stops and stop images and they will be put in a queue to be uploaded automatically when connectivity is restored. Active Stop Navigation - When a driver finishes a stop, they are automatically routed to their next stop. The new system will take into consideration their next several stops as well as their...
Service Map We've combined the Service Map and Service Area Maps for better functionality and use! From Maps > Service, you'll now be able to: Manage new and existing service areas: Create or edit service areas with a polygon snapping feature (say goodbye to slight overlaps or gaps between your service areas!). Click on a service area to display additional info on the service area, such as: number of active locations, number of packages, and available schedules. Links to the...
Add Files to a Customer You can now add files to a customer and make those files available to the customer in their portal. On the customer's detail page, scroll down to Files and click the plus sign to add a new file: Tag Customers from the Shop Orders Page Go to Shop > Orders (filter if necessary) then select all > Actions > Tag Customers: Edit the Welcome Email Subject Line You can now edit the subject for the Welcome Email! Go to Settings > Registration. From there,...
We have recently implemented new Team User permissions! These permissions give you more granular control over your non-superuser team users. NOTE: these new permissions only affect what can be accessed in the stopSuite admin portal (not the driver app). All permissions are enabled by default so everyone still has the same level of access they did before this change.
We're excited to announce several enhancements to our public shop that will improve the customer experience. These updates have been seamlessly implemented, requiring no action on your part. Key Improvements: Gift Certificates and Coupons - The public shop now supports coupon codes and gift certificates. Simplified Customer Authentication - Returning customers will enjoy a streamlined login process. When they enter their email address, they'll receive an instant verification...
Special Services Similar to driver actions, special services allow you to add a stop to a route before it has been prepped. Unlike a driver action, which adds specific instructions for a driver to complete at a stop, a special service ensures that a service type/quantity will be assigned to that stop. This feature is set up on the route page. Reorder Customer Fields You can now easily reorder the options for a specific customer field that has a type of dropdown. From the...
Tag Icons You can now add icons to tags from the drop down menu: Tag Portal Text Expiry Date On the tag level under Settings, you can now enter an expiration date for tag portal text. This can be especially helpful for holiday changes: Hide Tags This setting is especially helpful to declutter the customer list view by hiding tags that aren't relevant at quick glance. It will not delete or remove the tags from the customer, but rather hide it from the Customer > Customer list...
Out of Stock Display On the product level, you can now enable a show out of stock badge in place of the Add to Cart button. When this setting is turned on, the product will not disappear from the shop when inventory reaches zero. Go to Shop > Products and enable the option called "Show out of stock". If you want to update multiple products with this option at once, you can do so by selecting the products you want and using the bulk update action. When selected, the product...
Team User Files You are now able to add files to team user accounts! These documents are restricted by superuser status and access can be turned on for other team users too in the team user's individual settings. Bulk Updates It's now possible to make bulk updates on the location level and store product level. Go to Customers > Locations > Filter > Select All > Actions > Bulk Update. From here, you can update service notes, photo requirements, notification emails, service...
We're thrilled to announce a significant update to our list pages, designed to streamline your workflow and improve your experience. Here's whats new: Smarter Filtering & Navigation URL-tracked filters: Bookmark your common filter configurations for quick access. Browser-friendly: Use forward/back buttons without losing your filter settings. New "Apply Filters" button: For more efficient control over your search results. NOTE: The filters in the Advanced Search will no...
Account Credits Preview on Portal Customers will now be able to view their account credits from the dashboard of the customer portal. It's located directly above the subscription information: Customer User Titles You can add a title (Mrs., Mr., Ms., Mx., etc.) to a customer user and include this variable in email communication. To add the variable go to the customer's detail page and click the three dots next to their user and edit user details: The title will also preview...
Key Features: Route-Specific Chat Rooms: Each route now has its own dedicated chat space. Real-Time Communication: Instantly connect with drivers while they're on route. Easy Access: Drivers: Simply tap the chat icon in the driver app Admins: Click the truck icon in the stopSuite admin header This powerful new tool will help you: Resolve issues quickly Provide timely updates Enhance driver support Improve overall fleet management Record historic chat logs for each route By...
We're excited to announce a new feature: Abandoned Sign-up Tracking! This feature will allow you to view potential customers who started the registration process and abandoned it for one reason or another. To access this data: MAP VIEW We have replaced the "Expansion Map" with the Abandoned Sign-ups Map (Maps > Abandoned Sign-ups Map). The map works exactly the same way as before. It provides a visual while allowing you to select the markers using the polygon tool and...
Custom Forms We've updated the custom forms to include a Stripe hosted checkout page. This means no more spam or bot accounts will sneak through! Customers will have a seamless experience from beginning to end with no changes on the management side. Email Logo Width You can now adjust the width of your email header image/logo. Go to Settings > Email and scroll down to Email header logo width. Driver Action Instructions You can now customize driver actions that are...
New Seamless Customer Signup Form We are very excited to be launching a new onboarding form. This new form will replace the existing signup form (custom forms will not be changed). It can be accessed through a regular link (like the current form) or you can embed it directly into your website as a plugin. The new form greatly reduces the customer's barrier to entry by only requiring an address (autocomplete) and an email address to see the available plans. Along with this...
We are excited to see the creative ways everyone is utilizing the routing system to help solve their logistical challenges. We are launching a few new features and tools to help on that front. The "Split" tool allows you to split routes efficiently. The Multi-route toggle allows you to quickly see other routes scheduled for that day right on your optimization map. There are some insightful new stats on the Routes Page . Also, the old driver app is being retired and you can...
Daily Route Summary You may have noticed the new Daily Route Summary available for you on the Dashboard! Click the button and you'll be able to view the day's routes at a glance including number of routes, driver actions, and service skips. Scroll further and you'll see a snapshot of each route ahead of time (this summary will only show the day of routes and not any future routes). This is also printable if you prefer hard copies. Driver Actions Update You now have the...
Tag Search Function You now have the ability to search by tags within Customers > Customers with more flexibility! We added an option so that you can filter customers who have all of the selected tags (selecting the word "AND") or filter customers who have either of the selected tags (by selecting the word "OR"). Assign a Vehicle If you'd like to assign a specific vehicle to a route you are now able to do so. Previously vehicles were assigned on the schedule level but now...