When a customer calls about a missed pickup, the worst possible answer is a stranger's cell phone voicemail. stopSuite's call forwarding makes sure every call to your business number works through your team in the order you choose, and lands in your company voicemail only when nobody is free to pick up.
Ring Your Team in Steps
Build a call forwarding sequence as a series of steps. Every phone on a step rings at the same time, so the office line and the dispatcher's cell can light up together. If nobody takes the call, it moves on to the next step, maybe the owner, then the yard, and finally to voicemail, where the message and its transcription wait for your team.
Press 1 to Take the Call
Every small hauler knows this problem: forward a call to a cell phone and the cell's own voicemail answers after a few rings. The phone system counts that as answered, and your customer ends up in a personal mailbox nobody checks. stopSuite solves it with call screening. Whoever answers hears who is calling and presses 1 to take it. A voicemail greeting never presses 1, so the call keeps moving to the next person instead of disappearing.
A Sequence for Every Line
Use one sequence for your main company number, give each department its own, or point a phone menu option like "press 2 for billing" at the people who handle billing. Residential trash pickup questions and commercial dumpster calls each reach the right crew, without anyone forwarding calls by hand.
Also New: Net 30 Checkout for Commercial Accounts
Property managers and commercial customers do not always pay by card on the spot. Tag those accounts and they get a Pay later option when they order from your customer portal shop. The order goes through right away, and the customer is emailed an invoice due in 30 days.
Clearer Self Service Plan Changes
When customers change their own plan in the portal, they can start it today, on a service day, or at the end of the billing cycle, and they see exactly how the change bills and when their first pickups on the new plan fall before they confirm.
Call forwarding works alongside the browser phone, the voicemail list, and the rest of stopSuite's route management software, built for waste collection and compost pickup businesses that want every customer call answered.