Every waste collection business runs on the small stuff: a driver spots a broken cart, a customer leaves a voicemail about a missed pickup, someone requests an address change. Each one needs follow up, and every follow up that lives in someone's head is one busy morning away from being forgotten. stopSuite now turns those moments into tracked tasks the instant they happen.
Turn Field Reports Into Tasks in One Click
When a driver files a report from the road, it lands on your dispatch dashboard in real time. Now every one of those reports has a Task button that opens a create form with the customer, address, and the driver's note already filled in. Save it and the task stays linked to the exact stop it came from, so whoever picks it up has the full story without hunting for it.
Once a task exists for a report, the report shows it, with a link. Two dispatchers can never grab the same issue twice, and nothing sits unclaimed because everyone assumed someone else took it.
The Same Goes for Customer Requests
Voicemails, customer messages, missed pickup reports, address change requests, and cancellation requests in your support queue work the same way. Create a task from any of them and the task is linked to that exact request, not just the customer. The task's own page shows exactly where it came from, and the queue shows which requests already have a task raised, so your team always knows what is handled and what still needs an owner.
Also New This Week
Draw delivery zones on the map. Bulk delivery areas can now match customer addresses by a shape you draw directly on the map, or keep matching by your linked service areas. You can even merge your service areas into a single shape and sculpt it from there.
Edit contracts until they are signed. Sent a service agreement and the customer wants a change? Revise it right up until it is signed. Customers always see the latest text at their signing link, and a signed contract stays locked.
stopSuite is route management software built for waste collection, trash hauling, and compost pickup businesses. Take the tour to see it all in action.